Help center > shifts, timesheets & payments
my shifts
View your booked shifts:
Step 1: Go to ‘My Shifts’ and ‘Upcoming’ and you will see a list of all of the booked & confirmed shifts that you have coming up in the future. Use the information icon to see more details about your shifts. Use the ‘withdraw’ button to cancel a shift.
View cancelled shifts:
Step 1: Go to ‘My Shifts’ and ‘Withdrawn’ and you will see a list of all of your cancelled shifts. Top Tip: Keep shifts cancellations to a minimum!
view shift invites & shift applications:
Step 1: Go to ‘My Shifts’ and ‘Applications’ and you will see a list of all of your shift invites and shift applications.
Step 2: To apply for a shift that you have been invited to click on ‘Apply’, if you can’t work then click ‘Withdrawn’. Top Tip: Remember your shift applications will stay in here ‘awaiting confirmation’ until they are booked & confirmed by the Service Provider.
View completed shifts:
Step 1: Go to ‘My Shifts’ and ‘Completed’ and you will see a list of all of your completed shifts. This is a list of all your completed shifts that require an action such as i) submit timesheet ii) withdraw (did not attend shift) or iii) awaiting payment.
nightingale Notifications:
You will receive notifications via Nightingale and directly into your inbox when a Service Provider books or cancels one of your shifts.
If you apply for a shift or cancel a shift the Service Provider will receive a notification to let them know.
find shifts - search & apply for shifts
Step 1: Go to ‘Find Shifts’ and you will see a list of all of the available shifts in Nightingale.
Step 2: Use the filter options in the left hand menu to refine your search. E.g. Select the specific Job Roles(s) you are interested in, choose a Start and/or End Date for Shifts and even your prefered Service Providers (Clients).
Top Tip: Dates & Job Roles are the most popular filters!
Step 3: Apply for a shift in the list by clicking ‘Apply’. You will see a success message on screen to confirm the application. A notification will be sent to the Service Provider telling them you have applied for one of their shifts and prompting them to review your application.
Top Tip: You can apply for as many shifts as you like, and you can also check the status of your applications by navigating to the ‘My Shifts’ > ‘Applications’ page.
nightingale Notifications:
You will receive notifications via Nightingale and directly into your inbox when a Service Provider books & confirms your shift application. The confirmed shifts will also appear in ‘My Shifts’ > ‘Upcoming’.
negotiating pay rates
Service Providers have an option to post shifts with a negotiable pay rate. When they do this you will see a negotiate option alongside the usual ‘Apply’ and ‘Withdraw’ options.
To apply for a shift and negotiate your pay rate is really quick and easy.
Part 1: Click on ‘negotiate’ next to the shift you would like to apply for. A pop up will open and allow you to enter the Pay Rate you would like for the shift. Once you’re happy with the rate click ‘Submit’.
You will see a success message on screen to confirm the application. A notification will be sent to the Service Provider telling them you have applied for one of their shifts and prompting them to review your application. You can view the status of your shift application in ‘My Shifts’ > ‘Applications’.
Top Tip: It will initially be shown as ‘In Negotiation’ and by hovering over ‘Awaiting review’ you can see the negotiation history.
Part 2: The Service Provider will either accept or re-negotiate. If they re-negotiate you can see this by checking the shift application in ‘My Shifts’ > ‘Applications’. In the example shown here the service provider has made a counter offer and you can view the history by hovering over ‘Awaiting review’.
You can make one of three options as follows:
1) Thumbs Up - Click this to accept the proposed rate & book the shift
2) Thumbs Down - Click this to refuse & withdraw your shift application
3) Negotiate - Click the icon to launch the pop up and suggest a new rate to the service provider
Part 3: Again, the Service Provider will either accept or re-negotiate. In the example shown the service Provider has accepted the proposed rate and booked and confirmed the shift which is now showing in ‘My Shifts’ > ‘Upcoming’. You would also have received a notification to confirm the booking via Nightingale and directly into your inbox.
getting paid
Nightingale runs an automated weekly pay & bill cycle.
Timesheets are picked up automatically on a Monday (for the previous week: Monday - Sunday plus any late timesheets that have been submitted).
Payments are made directly to your chosen bank account on a Thursday with payslips and/or invoice & remittance advice delivered electronically.
Top Tip: Timesheets can be submitted quickly & easily from your mobile device immediately after each shift!
submitting timesheets
Step 1: Go to ‘My Shifts’ and ‘Completed’ and you will see a list of all of your completed shifts.
Step 2: Your shifts will be displayed with either:
An Amber Clock Icon - Click on this to launch the timesheet pop up. Check all the information on your timesheet & then click ‘Submit’ to submit for approval & payment.
Important: Please ensure your Start Time, End Time and Break are accurate and truly reflect your hours worked. Incorrect submissions may result in delayed approval & payment.
A Green Clock Icon - This means your timesheet has been submitted and is awaiting approval & payment.
Step 3: You can also check which timesheets have been submitted for payment by navigating to Payments > Timesheets from the top menu bar.